01
Build a branded catalogue
Define the domain, logo, service offer, and client groups.
Outcome: MSP brand and catalogue
← MSP solutions
Xcitium offering
Managed AI for MSPs
Adding AI agent services to an MSP portfolio. An MSP can launch a branded agent marketplace, deploy prebuilt agents and request custom agents for client workflows.
Discuss your requirements ↗
Managed AI for MSPs
Build an AI agent service under your own brand
An MSP can launch a marketplace with its own domain, logo, and agent catalogue, choose prebuilt agents, or request agents for client workflows. Manage agents from a central console and agree subscription and pricing terms with clients.
02
Choose agents
Select suitable prebuilt agents or request a custom agent for a client workflow.
Outcome: Prebuilt and custom agents
03
Deploy for clients
Connect agents to suitable client applications and workflows, and manage each client context.
Outcome: Client agents and integrations
04
Manage the service
Monitor and refine agents, administer subscriptions and pricing, and retain ownership of client relationships.
Outcome: Managed subscriptions
MSP brand
Agent catalogue
Agent cataloguePrebuilt agentsCustom agent
Agent choices
Prebuilt agentsCustom agentAgentsClient workspaces
Client AAgents
Client BAgents
Client CAgents
Central operations
MonitorRefineSubscriptionsPricing termsClient relationshipThe MSP client service
The MSP offers a branded AI agent service and manages its clients, agents, subscriptions, and commercial terms.
Capabilities
Capabilities with a specific purpose
Scope
An MSP can launch a marketplace with its own domain, logo, and agent catalogue, choose prebuilt agents, or request an agent for a client workflow.
Workflow
The partner connects agents to client applications and workflows, then manages usage, subscriptions, and pricing from a central console.
Output and handoff
The MSP forms a client agent service with integrations and subscription management, while retaining the client relationship.
Responsibility boundary
Validate agent capabilities, data separation, model, privacy, billing and branding before offering it; review agent output independently.
Compare approaches
Service role and adjacent approach
| Consideration | Managed AI for MSPs | SOCaaP |
|---|---|---|
| Primary focus | An MSP can launch a marketplace with its own domain, logo, and agent catalogue, choose prebuilt agents, or request an agent for a client workflow. | Build a SOC service on a multi-tenant platform. |
| Workflow | The partner connects agents to client applications and workflows, then manages usage, subscriptions, and pricing from a central console. | Security telemetry, alert operations and partner/customer escalation. |
| Output and handoff | The MSP forms a client agent service with integrations and subscription management, while retaining the client relationship. | SOC monitoring, tickets and incident handoff. |
Before you start
Validate customer-data and agent boundaries
Plan customer data boundaries, OAuth/API permissions, data sent to models, human review, agent ownership, and billing responsibility. Try one client workflow with approved non-sensitive sample data; inspect output quality, requested permissions, human review and subscription visibility before expansion.
- 01
Which prebuilt or custom agents fit the customer’s workflow?
- 02
How does customer data flow to models and logs?
- 03
Who governs agent output and subscription costs?
Evidence for your evaluation
In practice
An MSP’s branded AI agent catalogue
An MSP wants to offer AI agents to customers under its own domain and brand. The marketplace supports prebuilt and custom agents, while a central console helps manage agents in client workflows.
What your team gains
- 01
A branded AI service catalogue for clients
- 02
Central deployment and agent management
- 03
Governed multi-client subscriptions and policies
Before you decide
Questions, answered
Can an MSP brand its AI-agent offer?
Yes. MSPs can offer an agent catalog under their own domain and brand.
How do you choose between prebuilt and custom agents?
Test a prebuilt agent against the customer workflow; consider a custom one if the ready-made option does not fit.
How are integration and billing managed?
Application integrations and subscription controls are available. Data boundaries, output review and billing are addressed in the deployment plan.
Next step
Discuss your requirements
Tell us about your environment and priorities to discuss the right solution, pilot scope and rollout in Azerbaijan.