01
Prepare the endpoint
Deploy the lightweight agent to endpoints under management, then define device coverage and team permissions.
Outcome: Agent-connected endpoint
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Xcitium offering
Remote Access
A unified RMM platform for remote support. Monitor agent-connected endpoints, provide remote support, and manage patches and routine tasks from a central console.
Discuss your requirements ↗
Unified RMM workflow
Support managed endpoints from one platform
Manage agent-connected endpoints from one console: provide remote support, monitor systems, deploy patches, and automate routine tasks.
02
Select a device
Find the managed device in the central console, review system status, and clarify the user’s support need.
Outcome: Selected device and context
03
Provide remote support
Investigate the issue through a remote connection; manage updates and authorized routine tasks on the same platform.
Outcome: Support and management action
04
Review the work
Check device status and the actions taken, then decide the team’s next management step.
Outcome: Reviewed endpoint status
IT technician
Unified RMM console
Remote connection
Managed endpoint
Lightweight agent
Monitoring and diagnostics
Support, patching, and automation
Status monitoring
Capabilities
Capabilities with a specific purpose
Remote endpoint support
IT teams can connect to a remote endpoint to investigate and resolve an issue. Set user consent, operator role, privileged access, and session logging to match the support process.
Centralized device and user management
Xcitium provides a unified view of devices, users, and activity. Map asset owners, support groups, and change permissions in advance.
Endpoint health monitoring
System health, performance, and activity can be monitored so issues are investigated before operational impact. Align alert thresholds and technical-owner routing with the support model.
Patch lifecycle and multi-OS management
Xcitium provides centralized patching across operating systems, missing-update status, policy control, and rollback. Agree on update rings, testing, and service windows with the patch owner.
Task automation and compliance reporting
Routine tasks can be automated, with patch activity visible in operational and audit reports. Assign change approval and audit ownership for each workflow.
Compare approaches
Remote support and ZTNA access
| Consideration | Remote Access (ITSM) | Universal ZTNA |
|---|---|---|
| Primary job | Connect an administrator to an endpoint for technical support. | Give a user access to an approved application resource. |
| Session direction | An operator controls a device to troubleshoot. | A user connects to an application through resource policy. |
| Access decision | Agree support roles and validate user-consent and privileged-session controls in the pilot. | User/device, role, location, and application context. |
| Key question | Who accessed a device and what did they change? | Which user received access to which application, and when? |
Before you start
Pilot a support session
Test a remote session, patch task, and audit record with one support team and device group. Define user impact and who can terminate a session during escalation.
- 01
Which devices and OSs support remote control?
- 02
How do user consent and session recording/logging work?
- 03
How are support administrator roles and privileged access separated?
- 04
How are session, patch, and automation changes included in incident audit?
Evidence for your evaluation
In practice
Supporting a managed endpoint remotely
An IT team finds an agent-connected device in one console, checks its status, and provides remote support. The same platform also handles patching and routine management tasks.
What your team gains
- 01
A central view of agent-connected endpoints.
- 02
Remote support, monitoring, patching, and task automation.
- 03
Unified management of devices, users, and activity.
Before you decide
Questions, answered
What is Remote Access used for?
Xcitium supports remote endpoint connections for support, monitoring, patching, and device management through one IT platform. This is an administrator support session, distinct from user-to-app access through ZTNA.
How should remote sessions be controlled?
Define user consent, operator roles, privileged permissions, session logs, and termination under the support procedure. Validate the specific session controls in a pilot.
Does the page include patching and rollback?
Yes. It describes multi-OS patch automation, status monitoring, rollback, and reporting. Check how these functions fit patch ownership and change approval.
Next step
Discuss your requirements
Tell us about your environment and priorities to discuss the right solution, pilot scope and rollout in Azerbaijan.