Xcitium offering
EDR operations for MSP customers. The service unifies customers in SOCaaP, supports guided onboarding and white-label delivery, and offers two models: the Xcitium platform or a third-party EDR.
Discuss your requirements ↗
Two service models · shared SOC operations
An MSP can deliver EDR on the Xcitium platform or keep a customer’s existing EDR and add SOC monitoring and incident response. Both models support customer management through SOCaaP, guided onboarding and delivery under the MSP’s brand.
The Xcitium model combines Xcitium EDR with SOC, incident response and SIEM/XDR visibility. Alternatively, the customer keeps an existing EDR such as CrowdStrike, SentinelOne or Carbon Black.
Stage outcome: Xcitium EDR or the customer’s third-party EDR
Set the customer environments and device coverage, then add new customers through guided setup. The SOCaaP dashboard supports unified customer management.
Stage outcome: Customer and device coverage in SOCaaP
The SOC monitors available telemetry, reviews signals in context and identifies events for investigation. In the Xcitium model, ZeroDwell containment is part of Xcitium EDR.
Stage outcome: Reviewed signals and incident context
Analysts follow the agreed response process and provide the MSP with findings to share with its customer. In the third-party EDR model, the Xcitium containment layer is an optional add-on.
Stage outcome: Response actions and a customer handoff
Optional Xcitium containment
The MSP delivers endpoint protection under its own brand; SOCaaP supports monthly customer billing and service growth.
Capabilities
Endpoint protection, EDR telemetry and SOC operations are delivered to customers through an MSP service model.
Select device groups and policies during onboarding; analysts assess and prioritize alerts against the agreed response workflow.
Hand off incident context, containment/remediation status and tracked next actions to the customer.
Device scope, agent compatibility, SOC hours and response authority are agreed in the proposal and contract.
Compare approaches
| Consideration | Managed EDR for MSPs | Managed EDR for Microsoft Defender |
|---|---|---|
| Primary focus | Endpoint protection, EDR telemetry and SOC operations are delivered to customers through an MSP service model. | Protection and SOC operations layered onto the customer’s Microsoft Defender environment. |
| Workflow | Select device groups and policies during onboarding; analysts assess and prioritize alerts against the agreed response workflow. | Defender tenant onboarding and coexistence pilot. |
| Output and handoff | Hand off incident context, containment/remediation status and tracked next actions to the customer. | A response workflow that operates with existing Defender. |
Before you start
Agree customer tenants, device counts and groups, policy administration, agent deployment ownership, escalation contacts and report sharing. For the selected model, trace an approved test alert from one customer tenant through investigation and handoff; check the chosen containment layer and owner.
How are onboarding and policy ownership split between MSP and customer?
Which containment actions are automatic versus approval-based?
Which incident records and reports are handed to the customer?
In practice
Endpoint alerts accumulate after hours and the internal team cannot investigate every event. An MSP can choose Xcitium EDR or add SOC monitoring, threat hunting and incident response to the customer’s existing third-party EDR.
What your team gains
SOC monitoring and reviewed endpoint detections
Proactive threat hunting and investigation
Authorized containment and follow-up guidance
Before you decide
It gives MSP customers endpoint telemetry, detection and an agreed response workflow.
Define device groups, policies and agent ownership, then validate telemetry and service onboarding.
Document response authority, automatic containment, approval-gated actions and customer escalation in the agreement.
Next step
Tell us about your environment and priorities to discuss the right solution, pilot scope and rollout in Azerbaijan.
