01
Choose the workspace
Decide which team and tasks the agent supports, and where employees will access it.
Outcome: Team and work channels
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Xcitium offering
Managed AI
Building and managing role-based AI agents. Build role-based agents for teams, configure them with company content, and make them available in approved channels.
Discuss your requirements ↗
Managed AI agents
Governed agents from business knowledge to daily work
Build role-based agents for teams, configure them with company content, and make them available in existing work channels. Manage permissions, usage, and the agent lifecycle in one place.
02
Prepare agent knowledge
Select approved company content and define the agent role, permitted information, and actions.
Outcome: Role and approved knowledge
03
Deploy and observe
Make agents available through Teams, WhatsApp, email, phone, and web; monitor permissions and activity.
Outcome: Governed agent use
04
Refine with feedback
Review team feedback and observed results to update content, rules, and agent behavior.
Outcome: Reviewed improvement
Business environmentWorkspace
TeamsWhatsAppEmailWeb
Company knowledge
Role-based agent
Roles and permissions
Deployment
Usage oversight
Agent refinement
Team feedbackRole-based agent: Agent refinement · Company knowledge
Work returned to the business
The agent returns useful work to the team’s channel; observation and feedback guide the next improvement.
Capabilities
Capabilities with a specific purpose
Role-based agent design
Build agents with a defined role, adaptive flows, and business logic for teams. Approve each role’s permissions, allowed actions, and business owner.
Configuration with company content
Xcitium agents can be configured with company content. Define content sensitivity, update ownership, and when responses require human review.
Channel and workflow access
Available features include agents across Teams, WhatsApp, email, phone, web, and existing workflows. Test authentication, data handling, and approved content rules for each channel.
Marketplace of approved agents
An internal marketplace lets teams find approved agents for business needs. Define approval for publishing and changes, versioning, and agent retirement.
Usage, permissions, and lifecycle oversight
Xcitium provides unified oversight of usage, permissions, and activity. Connect agent identity, audit trails, prompt/data access, policy violations, and deactivation to the governance model.
Compare approaches
Managed agent lifecycle and Shadow AI control
| Consideration | Managed AI | Shadow AI Governance |
|---|---|---|
| Starting point | An agent built and approved by the organization. | AI service metadata visible through DNS via SIG. |
| Primary operation | Create, configure with content, deploy, and manage agents. | Discover, classify, and govern usage. |
| Primary owner | Agent product owner, business team, and AI governance. | Network/security team and DNS/SIG owner. |
| Visibility boundary | Agent usage, permissions, activity, and lifecycle. | DNS service metadata visible through SIG; prompt text is not recorded. |
Before you start
Pilot an approved agent
Choose one agent role, team, and channel. Before production, agree on source content, permissions, human handoff, audit, and shutdown.
- 01
Which internal sources can the agent access, and how are they updated?
- 02
Which actions are allowed, and which require human approval?
- 03
Which channel meets identity, logging, and retention policies?
- 04
How are agent versions changed, suspended, and retired?
Evidence for your evaluation
In practice
A role-based agent for internal knowledge
A support team wants an agent to answer from procedure documents. Before deployment, the team defines approved company content, the business role of the agent, channels, permissions, and privacy requirements.
What your team gains
- 01
Agents governed through roles and permissions.
- 02
Support for building, training, and managing agents across channels.
- 03
Approved content, channels, permissions, and privacy requirements defined during deployment.
Before you decide
Questions, answered
What does Managed AI help teams manage?
Xcitium supports role-based agents configured with company content, Teams/WhatsApp/email/phone/web channels, a marketplace, and unified permission/activity oversight. Scope these functions with the governance owner.
Which internal data can an agent use?
Configure each agent with approved company content, set its access boundaries and retention period, and assign an owner for content updates.
How are agent responses and actions governed?
Xcitium provides unified oversight of usage, permissions, and activity. Pilot how audit, human approval, and agent shutdown work in the selected configuration.
Next step
Discuss your requirements
Tell us about your environment and priorities to discuss the right solution, pilot scope and rollout in Azerbaijan.