Key takeaway
For distributed, passenger-facing IT, plan operations and security together with the MSP partner.
Environment
Amadeus runs thousands of kiosks and computer systems across airports as part of passenger-facing operations. The distributed estate called for central visibility and control.
Challenge
Operational complexity came with the cyber risks of critical airport infrastructure. System downtime could affect passenger experience, airport operations and revenue.
Approach
With Microdium’s guidance, Amadeus adopted Xcitium ITSM to monitor and update endpoints and kiosks and resolve issues. Xcitium Unified Zero Trust Platform added the security layer.
Outcome
Xcitium reports no breaches, reduced downtime and less IT administration.