Key takeaway
Expanding into security services means matching customer needs with the provider’s ability to deliver.
Contents
An MSP provides managed IT services; an MSSP provides managed security services. This 2020 guide considers customer demand, monthly revenue, outsourced security support, skills shortages and Comodo’s SOCaaP platform.
Customers and recurring revenue
The first two arguments are serving existing customers, attracting new ones and charging monthly for security services. Assess the cost of delivering those services when considering profitability.
Customer support and access to specialists
The third argument is the need to outsource some or all security work. The fourth is the skills gap: an MSSP can share a security team’s work across several customers.
Transition through SOCaaP
The fifth argument is using an existing security platform. The guide presents Comodo SOCaaP, a security operations centre delivered as a platform, as a route for MSPs. When planning, identify which tasks the platform handles and which remain with your team.