Key takeaway
Managed AI offers enterprises unified governance for agents and gives MSPs a platform for a branded AI marketplace and managed agent service.
Unified management for AI agents
On November 26, 2025, Xcitium launched Managed AI. The company describes it as unified infrastructure for deploying, managing and governing AI agents at enterprise and MSP scale. The aim is to provide visibility, security and governance over a growing agent population across sales, support, HR, marketing and operations.
Capabilities for enterprises
The enterprise platform is designed to centrally deploy, monitor and govern agents across a business. Xcitium lists training and fine-tuning thousands of agents without added complexity, prebuilt and custom agents for sales, support, operations and HR, and guided specification of organization-specific agents.
Integrations, governance and compliance
The platform integrates with collaboration tools, CRMs, ticketing, email and existing IT environments. Its governance and compliance capabilities are designed to protect data, apply policy across AI activity, and show where an agent is deployed, what it can access and how it behaves.
Branded AI services for MSPs
MSPs can launch Managed AI as a service under their own brand. A white-label marketplace can use their domain, logo and catalog; prebuilt agents can be deployed immediately, while custom agents follow a guided build process. MSPs use the platform to train, integrate and monitor agents across client environments.
Subscriptions and starter agents
MSP features include client integration and automated billing and subscription controls for pricing, renewals and customer ownership. Xcitium’s starter pack names SE Assistant, Outbound Copywriter, Content Marketer, AI ChatBot and SDR Agent as initial ready-to-use examples.
The problem the platform addresses
Xcitium treats AI agents as a new layer of the workforce that needs the same disciplined management as servers, networks and applications. The company says a lack of unified control can lead to fragmented tools, policy violations and security gaps; Managed AI is intended to provide enterprise governance and a branded service line for MSPs.