Key takeaway
Samantha Unger joined Xcitium as VP of Customer Success, connecting customer relationships with Professional Services, sales engineering and Support.
Samantha Unger joins as VP of Customer Success
On March 31, 2022, Xcitium announced that Samantha Unger had joined as Vice President of Customer Success. She brought experience developing and implementing customer-success programs at IT and software companies. By the announcement, Unger had already started building the customer-success team and streamlining service processes.
Experience at Vonage and iCore
Before Xcitium, Unger developed and oversaw customer-success programs at Vonage. Her experience also included several years at iCore before its acquisition by Vonage. Those roles involved building customer programs and organizing service processes.
A company-wide customer-success approach
Unger described customer success as an organization-wide mindset rather than the responsibility of one team. She emphasized that customers were the company’s greatest asset and that their continued success required shared ownership. Xcitium’s leadership framed the role as a way to align customer-facing processes across the business.
Working across services, engineering and support
CEO Ken Levine said Unger’s team would work with Professional Services, sales engineers and Support. Together, they would develop and implement a customer-success program to help clients protect their environments against malware and ransomware.