Where margin is lost
The session examines MSP labor spent on response and recovery, technician hours, ticket volume and margin per seat. ZeroDwell aims to keep unknown activity in an isolated environment to prevent harmful changes; the session considers how this approach affects repeated recovery work.
Business conversations with clients
Other topics include assessing how the current tool stack affects margin, considering tool consolidation, and explaining security outcomes in EBITDA terms alongside uptime and closed tickets. Renewals and customer retention are also discussed.
Speakers and moderator
- Wyatt PruePASM Lead
- Daniel TothSenior Sales Engineer