Key takeaway
At this FQHC, remote support and site online-status visibility were combined with endpoint protection and management.
Environment
The US Federally Qualified Health Center (FQHC) operated across 16 sites, with over 300 employees and 423 devices. It provided primary care, dental and other health services.
Challenge
The previous provider offered no remote support, so the IT director had to travel to sites to resolve issues.
Approach described
Initial requirements included remote technical support and a management dashboard. Five information-security staff managed the Xcitium Advanced and Endpoint Manager deployments.
Day-to-day work
The IT director said the remote dashboard showed whether sites were online. The approach addressing remote support also brought together endpoint protection and management.